Refund & Return Policy

By placing an order through At Ease Home Life you are agreeing to the terms below. We set these policies to ensure that you are fully aware of our refund and return methods and procedures. These policies are applicable to (France) country.

A. 30 DAY RETURN POLICY

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

B. RETURN PROCESS

To start a return, you can contact us at support@ateasehomelife.fr or call us at 852-95725372. If your return is accepted, We’ll provide you a return label to send the product back to our offices. The inspection could take around 1-7 business days. as well as instructions on how and where to send your package. You must ship it back at your own return shipping expense, After that, you’ll receive a new product. Once we have received the product we will refund the full amount. Items sent back to us without first requesting a return will not be accepted.

C. DAMAGED AND WRONG PRODUCTS OR ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

To return your product, you should contact our mail.

Depending on where you live, the time it may take for your exchanged product to reach you may vary

D. EXCHANGES

We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at support@ateasehomelife.fr or Call Us at 852-95725372

E. RESTOCKING FEE

We do not charge a restocking fee on returns.

F. RETURN SHIPPING FEE

The return shipping fee must be borne by the customer himself

G. REFUNDS

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

H. Refused Shipments

Once your order has been shipped, we are unable to stop the delivery. If you choose to refuse the package, a fee of 30%–50% of the order amount will be charged to cover storage, handling, and shipping costs. This fee will be deducted from your refund.

 

I. Parcels Damaged In Transit
If you find that the package is damaged during transit, please take photos after receiving it and send them to our customer service as proof. Our support team will respond within 24-48 hours on business days. Please remember to check your inbox and spam folder for our reply. 

 

If you encounter any issues during the shopping process, please feel free to contact us at support@ateasehomelife.fr

 

J. Order Cancellation

If you change your mind before receiving your order, you can cancel it within 24 hours of placing it. If the order has already been shipped, please refer to our refund policy.